Commercial Claim Guide

    How Does an HOA or Condo Association Master Policy Claim Work?

    The association's master policy covers the common elements — roofs, exterior walls, hallways, roads, amenities — and depending on whether it is written bare walls, single entity, or all-in, it may also cover fixtures inside units. The board files the claim, the master deductible applies to the association, and any shortfall typically becomes a special assessment on owners, which is why scoping the claim fully matters. Call 516-410-0164 for a free claim review.

    Three Master Policy Types, Three Different Answers

    A bare-walls policy covers the structure and common elements but nothing inside the unit, leaving owners responsible for fixtures, flooring, cabinets, and finishes. A single-entity form covers original fixtures as built but not owner upgrades. An all-in form covers fixtures including improvements.

    Boards and owners argue about this constantly after a loss. The declaration and bylaws, read alongside the master policy, are what settle it — and both should be reviewed before the adjuster completes an estimate.

    Why Underpaid Master Claims Hit Owners

    When a master claim settles low, the association still has to complete the repair. The gap becomes a special assessment, and owners pay it. A full scope of the common elements is therefore a direct financial protection for every unit owner.

    Full roof and building envelope scope, not spot repairs
    Hallways, stairwells, elevators, and mechanical rooms
    Site items: roads, walkways, lighting, fencing, landscaping
    Code upgrades triggered by the repair
    Loss of common-area use and temporary measures
    Reserve and assessment impact analysis for owners

    Key Takeaways

    • Master policies come in bare-walls, single-entity, and all-in forms
    • The governing documents define common vs. unit responsibility
    • Underpayment usually converts into a special assessment on owners
    • Owners may have loss assessment coverage on their own policies

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    Association Master Policy Questions

    Business and commercial property claim questions answered for New York owners.

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