Who Is Allowed to Adjust an Insurance Claim in New York?
Only licensed adjusters, and the license type tells you who they work for. New York Insurance Law § 2108 is the licensing statute for adjusters. A public adjuster is licensed to act on behalf of the insured — you — for a fee. An independent adjuster is licensed to act on behalf of insurers. A staff or company adjuster is an employee of the carrier. All three may inspect your property and write an estimate, but only the public adjuster represents your interest. Licenses are issued and renewed by the Department of Financial Services, require continuing education, and can be verified publicly by name or license number.
Key Points
- Public adjuster: licensed to represent the insured, compensated by the insured under a written agreement.
- Independent adjuster: licensed to represent insurers; paid by the carrier.
- Staff/company adjuster: a carrier employee.
- Licensing, renewal, and continuing education are administered by NYS DFS.
- Anyone soliciting or negotiating your claim for a fee must hold a New York public adjuster license.
- Contractors are not adjusters: a contractor negotiating your claim scope for you raises licensing issues.
- Verify any adjuster's license through the DFS public inquiry portal before signing.
The 'free' adjuster who shows up after a storm
After every major Long Island storm, unlicensed people knock on doors offering to handle claims — sometimes contractors, sometimes out-of-state operators following the weather. The tell is simple: a licensed New York public adjuster gives you a license number and a written compensation agreement in the prescribed form. An unlicensed one offers a handshake, a contingent repair contract, or an assignment of benefits buried in a work authorization.
Signing a repair contract is not the same as retaining a representative for your claim. Know which document you are signing.
Independent adjuster is not neutral
The word 'independent' misleads a lot of homeowners. An independent adjuster is independent of the carrier as an employer, not in loyalty — the carrier retains and pays them, and their file goes back to the carrier. When an independent adjuster inspects your loss, you are being adjusted, not represented.
That is the difference our licensing page and our fees page spell out, with the credentials behind it: New York License # PA-1156995 and 22+ years in the industry.
Official text and citation
This page is a plain-English summary written for policyholders. The controlling language is the official text of New York Insurance Law § 2108, and your own policy governs your claim. Nothing here is legal advice.
Read Insurance Law § 2108 (official text)Adjuster Licensing: Frequently Asked Questions
Common questions New York policyholders ask about this rule.